Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities. It teaches learners how to interact with other roles and master specific performance skills. This customer service training course teaches proven techniques that both resolve issues and increase customer satisfaction. This IT support training is geared towards beginners, so no prior experience is required. It is suitable for fresh graduates entering IT support career or current IT help desk technicians looking to expand their knowledge. However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management.

You’re always looking to get an edge on everybody else, or hunting for the next trend so you can jump on it before everyone else. Sure, it’s great if you’re just starting out and need to get some experience but, expecting to have a lucrative and fulfilling career in it is delusional. A few days ago, he helped a client by walking them through a sticky problem with their Office 365 software. In the end, the client was so pleased that he made a point of help desk engineer giving Bryan high praise in our call follow up email survey. However, if you decide to move forward, becoming a help desk technician is a great place to start a rewarding career in tech. Before considering pursuing a help desk position, however, it’s reasonable to find out something about your potential income so you can make sure a job in this field will support you. Most people believe that the employer creates an environment in the workplace.

What Is a Help Desk Technician?

Do your friends turn to you when they have issues getting their laptops, gaming systems and phones to work? If this describes you, you have the aptitude to become a hel pdesk support specialist. This position gives you a chance to work with people while doing what you love. An IT help desk is a demanding job with two layers of necessary skills. You must first have a solid understanding of computer hardware repair and a deep knowledge of common operating systems, including troubleshooting software errors. Secondly, you must be able to help customers who likely have little IT experience and are having a stressful and confusing problem without actually being able to see or physically interact with their machine.

The information technology trade association, CompTIA Spark helps people improve their lives through tech careers. Finally, our program provides robust support for finding and landing your first IT help desk job. You’ll receive assistance in everything from writing a powerful resume to preparing for an interview. You’ll also be plugged into our network of employers who have come to trust the quality of our graduates.

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If you are wondering what it takes to get a job with an IT help desk, keep reading to learn some traits help desk managers look for in their support team members. An IT Help Desk Technician is responsible for providing technical support and assistance.

Other positions will be inward facing and you’ll focus on helping an organization’s employees with their hardware and software problems. In the past, you would usually be on-site for a position like this, though they are increasingly being filled remotely, too. The better the mood of the group, the more likely it will be that the team enjoys and likes their job. Positive attitudes and a fun work environment foster positive work relationships, better teamwork, higher https://remotemode.net/ job satisfaction, better service to end users and ultimately a more successful organization. This is also very helpful when working in high pressure environments like an IT call center, where high call volume or irate customers can occur. The desire to help people is not just limited to end users, but also to your co-workers. The ability to be a team player and support your team members when they need help is a trait that will set you aside from other candidates.

Help Desk Technician Career Path & Training

Being able to technically evaluate a scenario is essential for resolving end-user issues and excelling as a help desk technician. To properly assess an end user’s problem, you must ask specific questions about what they are experiencing. Consider yourself a detective who must gather the necessary facts in order to correctly examine any given technical issue. Also, keep in mind that analytical thinking is a transferrable talent that can help you thrive in various professions.

how to become a help desk engineer

That includes knowledge and skills in the technical areas a tech support job requires. We prepare you to take and pass the exam to earn the CompTIA A+ certification. It’s an industry-standard credential that demonstrates knowledge and practical ability, showing employers you are ready to do the job. There are a few different data sources you can look at to get a sense of what you might earn. The US Bureau of Labor Statistics presents official government data and is a good place to start. The most recent BLS numbers, which are from 2021, indicate that computer support specialists earn an average of $27.84 per hour or $57,910 a year.